Service Feedback
Window Introduction
Introduction
Introduction:
This window is used to receive the feedback from the customer regarding the service.
Business Example:
Once after the service is completed the customer will provide the service feed back on the service.This window is used to track that information.
Tabs
Service Feedback
Critical Fields:
1) Service Order- Select the service Job card or service Followup document number.
2) Service Person- The person who is responsible for doing the service request.
3) Updated Product Status- Status of the product after service.
Critical & onetime setup fields:
1) Organization Field- This Field is used to select the organization which you are going to process the order.
Non-Critical Fields:
1) Project- If this product or customer is linked to a project user can select the project.A Project allows you to track and control internal or external activities.
2) Feed back from- The person name from who the feed back is received.
3) Corrective Action - Service person will take neccessary action to overcome issues addressed by customer
4) Preventive Action - To control future issues sevice person will take preventive Action
Serial number/Lot number (ASI):
NA
Zoom conditions:
NA
Customization:
Based on the clients requirement customization will be done
Document Action
Validations
Save:
1) System will check whether all the Mandatory Fields are filled.
2) System will check the service order & service person details to save the document
Delete:
System will delete the order and its history from the database.This can be done only when the document status is Draft status and In progress Status.
Actions
Verify:
Create lines from:
Not applicable.
Copy from/lines:
Not applicable
<Copy from/lines>
Not applicable