Service Flow

Introduction & Flow



Introduction

Overview:

Service process will be held while the product is sold to a customer.And service process will differ based on warranty of the product.In Service flow our Konnect ERP is able to track the activity of the service person who attends the service call and list of service requests raised and action taken against the service request.And konnect ERP is able to track the time taken for the service activity by the service person.This flow will explain the complete track over the service.

Business Case:

In a lift Company customer will be sold a lift with a warranty period.And during warranty period there will be terms that consist of product covers in warranty and not covered in warranty.If the part is covered in warranty and if the product is damaged replacement will be done.And once the warranty is completed AMC (Annual Maintenance contract) will be signed and AMC terms will be fixed and service will be carried out.While service customer will raise a service call or general checkup will be done.All this activity can be done using our konnect ERP service flow.Module Flow



Input:

1) Service Product

2) AMC

Process:

1) Service Request

2) Service Visit/Estimate

3) Service Job Card

4) Service Followup

5) Service Feed Back

Report:

1) Service Request Report2) Service Overview Report3) Product Warranty ReportInter-Linked Modules



Connected Modules



Preceding Module

1) Invoice Customer

Succeeding Module

1) PaymentForm And Process



Create Service Product



Process Use :

 This process is used to create a service product based on the shipment made product.

Parameters :

Organization : Used to select the organization name

Product : Used to select the product name

Business Partner : Used to select the business partner name

Price List : Used to select the price list name

Date From : Here we can mention the from date for the service product

Date to : Here we can mention the to date for the service product

Product Installation Required : If we want an Installation means , Need to check this checkbox.

AMC Service Request



Process Use :

            This process is used to create a service request from the AMC.Parameters :  

Days Due : Used to select the Due date

Document Type : Used to select the document type

Warranty Service Request



Process Use :

            This process is used to create a service request from the AMC.Parameters : Days Due : Used to select the Due dateDocument Type : Used to select the document type