Tabs
Service Request
Critical Fields:
1) Business Partner- Business partner will automatically display from Invoice if Invoice number is selected.If Without out Invoice user have to select a Business partner.
2) Partner Location- Partner Location will automatically display from Invoice if Invoice number is selected.If Without out Invoice user have to select a Partner Location.
3) Product- Product will automatically display from Invoice if Invoice number is selected.If Without out Invoice user have to select a Product.
4) Service Request Date- The date when the service call from the customer is raised.
5) Invoice- If Without invoice check box is not enabled user can select a invoice.If Without invoice check box is enabled this field will be in read only.
Critical & onetime setup fields:
1) Organization Field- This Field is used to select the organization which you are going to process the order.
2) Target Document Type- This Field is used to select the type of the document that you are going to process.
Non-Critical Fields:
1) Project- If this product or customer is linked to a project user can select the project.A Project allows you to track and control internal or external activities.
2) User Contact- The person who attends the service call user can provide their name here.
3) Priority- User can set the priority of the service request based on the customer urgency and importance.
4) Request Type- Customer can provide you information through various sources like (Phone,Email etc) This field is used to track the detail.
5) Requested By- The name of the person from the customer place who informed regarding the break down.
6) Product Status- The function of the product like (Functioning normally,Function with problem etc)
7) Requester Contact- The contact number of the person from the customer place who informed regarding the break down.
8) Date Required- Service required date to be mentioned
9) Without Invoice (Check Box)- This check box is used to vary the transaction if this check box is enabled user can proceed the transaction without any customer Invoice reference.
10) Service Person- the person who is responsible for assigning the lay men to proceed the work (Service In charge name or Service supervisor Name)
11) Warranty Status- Warranty status will display automatically by the system by calculating the warranty date.This is a read only Field.
12) AMC Status- AMC Status- will display automatically by the system by calculating the AMC date.This is a read only Field.
13) Warranty Details- If this product is in warranty system will display the product warranty detail from service product Master.
14) AMC- If this product is in AMC system will display the product warranty detail from AMC Master.
15) Request Status- Request status will display automatically based on the service request proceeding transaction status.
16) Previous Request Number- If user want to tag this service request to a previous request number this field is used
17) Shipment/Receipt- If any customer return is available against this service request document number will display here.this is a read only field.
Serial number/Lot number (ASI):
In this transaction if attribute set instance is provided in previous document for the selected product.That can be selected here.
Zoom conditions:
1) Service Visit/Estimate
2) Service Job card
3) Service Followup
4) Service Feed Back
Customization:
Service Person
1) Start Date- The service In charge or Supervisor have to select the start date when the service person needs to attend the break down.
2) End Date-The service In charge or Supervisor have to select the End date when the service person needs to complete the break down.
3) Service Person- Assign one are multiple service person who are going to attend the service request.
4) Activity Master- List of activities will be displayed from the activity master.User have to select the activity based on the problem.System will automatically display the duration from the Activity Master.
Critical & onetime setup fields
1) Duration - This field is used to capture the estimated duration to process the task.
2) Duration Unit - This Field used to capture the UOM of the duration.
Non-critical fields:
1) Activity Group master - List of activities will be displayed from the activity group master.
2) Duration - Service duration time will be displayed
Serial number/Lot number (ASI):
NA
Zoom conditions:
Customization:
Service History
History
Service complaint
Critical fields:
1) Name - It is used to mention service visit in this field
2) Description - It is used to mention service visit details
Critical & onetime setup fields:
Non-critical fields:
1) warranty complaint - This field used to mention the warranty complaint classification
Serial number/Lot number (ASI):
NA
Zoom conditions:
Customization: