Introduction

In the dynamic landscape of business management, Key Performance Indicators (KPIs) serve as vital metrics that organizations employ to assess their performance and progress towards strategic goals. These quantifiable measurements provide valuable insights into various aspects of business activities, enabling leaders to make informed decisions, track achievements, and identify areas for improvement. Whether focused on financial outcomes, customer satisfaction, operational efficiency, or employee performance, well-defined KPIs play a pivotal role in steering organizations toward success by aligning actions with objectives and fostering a culture of continuous improvement.

Business process

                 In a rapidly evolving e-commerce, the need to track and enhance operational performance has become paramount. Facing challenges such as fluctuating customer satisfaction levels, varying product sales, and evolving market dynamics, the company decides to implement a robust Key Performance Indicators (KPI) system. With a strategic focus on improving customer experience, boosting sales, and optimizing inventory management,  A company need to identifies KPIs such as Customer Satisfaction Index (CSI), Sales Conversion Rate, and Inventory Turnover.